Effective Date: 1 July 2025
Welcome to TaxTurn.co.za (“we”, “us”, or “our”). Your privacy is important to us, and we are committed to protecting your personal information in accordance with the Protection of Personal Information Act (POPIA) and other applicable privacy laws in South Africa.
This Privacy Policy explains how we collect, use, store, and disclose your personal information when you visit our website or use our services.
1. Information We Collect
We collect personal information that you provide to us, including but not limited to:
- Full name
- Email address
- Contact number
- ID or company registration number
- Tax reference number
- Banking details (if applicable for refunds or payment processing)
- Financial records and supporting documentation for tax services
We may also collect non-personal information automatically, such as:
- IP address
- Browser type and version
- Pages visited on our website
- Time and date of visit
2. How We Use Your Information
Your information is collected and used for the following purposes:
- To provide tax, accounting, and related services
- To communicate with you about your account or queries
- To prepare and file your tax returns and financial documents
- To comply with legal obligations and SARS requirements
- To improve our website and user experience
- For internal record keeping and administrative purposes
3. How We Store and Protect Your Data
We take appropriate technical and organizational measures to safeguard your personal information from unauthorized access, loss, misuse, or alteration. These include:
- Secure encrypted storage and data transmission (SSL)
- Access controls and authentication measures
- Regular data backups and security reviews
We retain your personal data only as long as necessary to fulfill the purposes outlined in this policy or as required by law.
4. Disclosure of Information
We do not sell, trade, or rent your personal information. However, we may share it with trusted third parties only in the following cases:
- With your consent
- With SARS or regulatory authorities when legally required
- With service providers (e.g., payment processors or IT partners) under strict confidentiality agreements
- In the event of a legal obligation or court order
5. Cookies
Our website uses cookies and similar technologies to enhance your browsing experience. Cookies help us understand how users interact with our site, but do not collect personal information unless provided by you.
You can manage cookie preferences via your browser settings.
6. Your Rights
Under POPIA, you have the right to:
- Access the personal information we hold about you
- Correct or update inaccurate or incomplete data
- Object to the processing of your data in certain circumstances
- Request deletion of your data (subject to legal obligations)
To exercise any of these rights, please contact us at info@taxturn.co.za.
7. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for their privacy practices or content. We encourage you to read the privacy policies of those websites before providing any personal information.
8. Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will always be available on our website with the effective date at the top. Continued use of our services after changes implies acceptance of the updated policy.
9. Contact Us
If you have any questions, concerns, or complaints regarding this Privacy Policy or the handling of your personal data, please contact us.